IT Support Engineer | on site | Brussels


Vacancy: On-Site IT Support Engineer – Prothya Biosolutions Belgium (Neder-Over-Heembeek)

Location: Neder-Over-Heembeek, Brussels
Department: IT Services & Support
Reports to:  IT Supervisor, Prothya Belgium


About the Role
Prothya Biosolutions Belgium is seeking a hands-on, customer-focused IT Support Engineer to join our on-site IT team. You will be the face of IT support at our manufacturing site in Neder-Over-Heembeek, ensuring seamless Service Desk operations and providing Tier 2 end-user support. You’ll also play a key role in infrastructure projects, support the rollout of new services including AI-driven solutions, and help optimize service delivery by analyzing ticket trends and identifying improvement opportunities.


Key Responsibilities

  • Staff the on-site IT service desk and provide Tier 1/2 support to end users. The position is fully site-based near Brussels.
  • Provide on-site IT support for desktops, laptops, printers, mobile devices, and network issues.
  • Deliver hands-on support for infrastructure changes (e.g., server and switch replacements, configuration updates).
  • Guide third-party infrastructure partners during troubleshooting and change implementations.
  • Ensure availability and support for IT infrastructure in cleanrooms and lab areas, including specialized software and instrument PCs
  • Support the deployment and adoption of new services, system and infra upgrades, including AI and automation tools.
  • Collaborate with end users, managers, architects, and system engineers in Belgium and the Netherlands.
  • Analyze incoming tickets to identify recurring issues and propose service optimizations.
  • Document technical procedures, solutions, and support activities.
  • Participate in infrastructure and digital transformation projects across the company.
  • Monthly attendance to our warehouse to resolve local issues.
  • Ensure compliance with IT policies, procedures, and security standards.
  • Provide technical onboarding and offboarding support for employees.
  • Participation in an on-call rotation or extended hours during system outages may be required. 


Your Profile

  • Proven experience in IT Service Desk operations and on-site end-user support (Tier 2).
  • Strong knowledge of Windows 11, Microsoft 365, and standard office applications.
  • Strong troubleshooting skills and a proactive, hands-on approach.
  • Experience supporting infrastructure changes and coordinating with external vendors.
  • Excellent communication skills and a customer-oriented mindset with a high quality standard.
  • Flexible and adaptable, with the ability to work in a dynamic manufacturing environment.
  • Experience in pharmaceutical, manufacturing, or GMP environments is a plus.
  • Basic scripting or automation knowledge (PowerShell, etc.) is a plus.
  • Fluent in English, Dutch and French

Prothya Belgium, located in Neder-Over-Heembeek (Brussels), is a key production and operations hub. The site plays a central role in the company’s manufacturing footprint and supports a wide range of strategic IT and infrastructure initiatives.

Our Company 

Prothya Biosolutions makes life-saving plasma medicines and is proud of that! Every day, Prothya colleagues take the extra mile to improve the health of millions of patients worldwide. Are you looking for a position at a flexible and fast-growing company with an exciting history? At Prothya you can count on an attractive, safe and challenging working environment where everyone gets the chance to show the best of themselves. There is also plenty of room to grow, innovate and learn! 

We offer

Prothya Biosolutions Belgium is part of an international biopharmaceutical group which offers long-term career perspectives and invests actively in on-the-job training.

In return for your performance, you shall receive a competitive salary, group and health insurance, meal vouchers, and eco-cheques, as well as a Flex Reward Plan. The Flex Reward Plan is a flexible compensation system through which employees can create a budget from their current salary components by example as for a private car leasing . Thanks to this plan, they can enjoy, on a voluntary basis and according to their personal choice, a series of benefits that Prothya Biosolutions Belgium offers once a year.

We also offer an attractive holiday system exceeding the legal holidays.

Furthermore, we value mutual respect and diversity is our strength.

At Prothya, you can count on an attractive, safe and challenging working environment where everyone gets the chance to show the best of themselves. There is also plenty of room to grow, innovate and learn!

Are you moving along? Then apply now!



Apply Now